MILANO (ITALPRESS) – Further strengthening the synergy between the network and the internal product Gattinoni, together with the choice of managerial continuity is the basis of the appointment of Luca Prandini as Director of the Internal Product of the Gattinoni Group. Prandini, for over 6 years within the Gattinoni Group and Network Manager Property Agencies, has matured in these years of work in close contact with the agency world experiences, skills and strategic vision necessary to continue the Group’s growth path.
This appointment, read in a note, guarantees continuity both for the Gattinoni Travel Store and for the various product divisions, which will continue to be guided by current managers. “The internal product – the communiqué continues – is and will be increasingly available to all agencies of the Group, with the aim of equipping each agency with an increasingly wide, varied and competitive product portfolio, built on the basis of deep knowledge of the concrete needs of those who work every day on the territory. This closeness to the daily needs of the agencies allows us to offer really tight solutions, able to respond effectively to the demands of a constantly evolving market”.
“The witness passage represents an important signal of continuity and attention to the growth path undertaken by the Group and emphasizes the ability to innovate, integrate and enhance the internal skills, guaranteeing concrete benefits for all the realities of the Gattinoni network.”.
Comment Luca Prandini: “I welcome this new assignment with great enthusiasm and sense of responsibility. I deeply believe in the value of synergy between network and product: Only by working in an integrated way can we build an offer that is always closer to the needs of our agencies and their customers. The goal is to continue to grow together, enhancing people, skills and experience that always distinguish the Gattinoni Group.”.
“Luca Prandini has been in the Group for over 6 years, distinguishing itself for the excellent capacity in the management of internal relations and outwards, following in person the Gattinoni Travel Store, owned agencies – explains Mario Vercesi, CEO Gattinoni Travel -. He knows exactly the expectations and needs of travel agencies in every aspect as well as products sold in the same. As the Network product is closely linked to all agencies that can be traced back to our Group (affiliate, associated, property, controlled and participated), we believe it is the most suitable person to cover this dual and important role. His age and insight will help him demonstrate the value of the team.”.
As part of a redefinition of roles, there is a change in the Group’s customer care. The entry of Chiara Casuccio, the new Customer Service & Concierge Manager stresses the desire to constantly improve the quality of the assistance provided, both to agencies and travellers.
“The quality of the assistance provided is a promise to maintain constantly and the customer care represents its heart – comments Mario Vercesi, CEO Gattinoni Travel -. We have granted the luxury of a long and weighted choice, which has fallen on a person of undoubted experience and knowledge of the sector, aspects to which we were not willing to give up considering the complexity of the role within an extremely multifaceted Group like ours. Chiara Casuccio, despite being here for a few weeks, is bringing important contributions and is proving to be able to integrate very quickly. I am certain that with his help we will be able to maintain and overcome promises.”.
-Photos press office
(ITALPRESS).
