MILAN (ITALPRESS) – The Bluvacanze Group completed yesterday the return of 100% of leisure passengers involved in the stop to flights determined by the new geopolitical crisis in the Gulf of 28 February, which resulted in the largest block of international air traffic recorded after the pandemic of 2020. In the areas affected by tensions there were altogether more than 7,000 travelers of the group, between leisure customers, corporate travellers and passengers followed by distribution networks. The extraordinary rescue operation involved all legal entities and business units of the group: tour operator Going, Bluvacanze Retail network and travel management company CTI – Cisalpina Tours International. With the last return yesterday, a week of intense operations management ends. A task force composed of the top management of the companies of the group has worked in close coordination with the respective operating and emergency units, constantly monitoring the evolution of the restrictions on flights and organizing alternative travel solutions. The operations were carried out in full coordination with the Farnesina and in constant comparison with the main associations of category.
The tour operator Going coordinated the transfer of its customers from the areas affected by geopolitical tensions and managed the repatriation, on alternative routes, even those who were in safe destinations, but had flights with transit in the Arab Emirates. In parallel, CTI – Cisalpina Tours International has activated business travellers involved in cancelling and reprogramming of flights, providing alternative routes and ensuring operational continuity to customers. A part of the business travelers requested immediate return and CTI organized special dedicated flights to allow their return quickly. Other travelers are still operational in the area and a permanent emergency facility remains active to ensure assistance and organise any further operations if required. Bluvacanze Retail, in addition to supporting its network of Bluvacanzee and Vivere &Viaggiare signage agencies, also provided support to Blunet affiliate agencies that addressed the group to manage critical issues related to their customers. Travel assistance has been provided through the three dedicated Customer Care services active 24 hours a day: Bluvacanze e Vivere&Viaggiare, operating for eight years, Going 7/24 Service and CTI Emergency Structure. The system operated according to the consolidated model on two levels: support for travel agencies (B2B) and direct assistance to end customers (B2C). “The geopolitical crises – said Domenico Pellegrino CEO of the Bluvacanze Group – demonstrate how, precisely in emergency situations, the difference between organized chains and disintermediated travel is evident. The first ones have operational, contractual and relational tools that allow to manage criticalities and guarantee assistance to travelers; the second ones expose the customer to a much higher operating risk. These skills are amplified in larger organizations, which can count on structures, systems and institutional relations that can deal with difficulties more effectively.”.
– photo press office Bluvacanze Group –
(ITALPRESS).
