PALERMO (ITALPRESS) – A CUP counter attendant for a day, Policlinico “Paolo Giaccone” Palermo General Manager Maria Grazia Furnari spent a morning working alongside operators engaged in reservations to analyze internal management processes, listening to user feedback, with the aim of monitoring the trend of waiting times for healthcare services by noting the main critical issues. During the morning, the manager of the University Hospital Company analyzed data on reservation times and management of requests, highlighting some critical points that need immediate action to improve the efficiency of the service and reduce inconvenience for citizens. “There is a lot of inappropriateness in prescriptions,” says the Director General. I would like to emphasize the importance of the role of general practitioners, reminding them of their role in supporting patients who are often confused and disoriented. It is necessary to provide precise indications on the correct times for the provision of services, respecting a correct classification of clinical priorities, in order to avoid the over-saturation of agendas with requests that could be handled in a longer time or through alternative diagnostic paths.”Fundamental, moreover, they let the University Hospital Company know, is restoring the balance between the different companies involved in care by differentiating those such as the Polyclinic, which is a Level II DEA deputed to highly specialized care and therefore cannot take on basic services. This can certainly be facilitated by the full functionality of the SovraCup. “The current discomfort experienced by our citizens, and present throughout the country, can certainly not be underestimated,” concludes the Director General, “and there remains a constant commitment on our part to oversee the correct workload of internal specialists and the availability of agendas for external users.”- photo press office Policlinico Palermo -(ITALPRESS).
