O ROMA (ITALPRESS) – For the ninth consecutive year the airport “Leonardo da Vinci” of Rome Fiumicino is confirmed at the top in Europe for the quality of the services offered to travellers in the category of the big hubs with over 40 million passengers. To decree it, through the Airport Service Quality (ASQ) Customer Experience Awards 2025, was the international association of category Airports Council International (ACI) World, which has rewarded, for the third consecutive year, also the airport “Giovan Battista Pastine” of Ciampino, in the category of ports between 2-5 million travelers.
With these two new primates, Italy sees confirmed the leadership at European level through the airport system of the Capital, managed by Airports of Rome, company of the Mundys Group that consolidates its positioning and looks with necessity at the grounding of the airport development plan of the “Leonardo da Vinci”, crucial to guarantee standards of service and capacity adapted to the growing demand.
The Airport Service Quality, an international survey of customer experience measurement in airport, has been based this year on the evaluations expressed on more than 30 indicators from over seven hundred thousand passengers in almost 400 airports worldwide. With the record score of 4,64 (on an evaluation scale ranging from 1 to maximum 5), in 2025 Rome Fiumicino ranks first among all 124 European airports and among the great European and North American hubs participating in the survey, while it wins all the categories of awards: the airport has in fact confirmed, in addition to the Best Airport, the awards for Most Dedicated Staff, Easiest Airport Journey, Most Enjoyable and Cleanest Airport in Europe, first experience Ciampino, on the other hand, was awarded the best airport in the category between 2 and 5 million passengers and as Most Dedicated Staff.
“This recognition is first and foremost a further confirmation of the great daily work of our people and the whole airport community,” said Marco Troncone, CEO of airports in Rome. “Ed is the result of a convinced investment policy in infrastructure and internalization and government of the most sensitive operational activities for our users. With the growing traffic scenario, confirming for the ninth consecutive year the European leadership now means taking on a further responsibility: continuing on this road, investing in innovation, processes and infrastructure. To better value the attraction of our destination, which in 2025 has already led us to the record figure of more than 55 million total passengers between the ports of Fiumicino and Ciampino, a vision of infrastructural evolution of medium-long period is necessary. This is why we believe it is essential and urgent to continue on the path provided by our airport development plan: it is a no longer desirable choice to strengthen the country’s international connectivity, support tourism and economy and make Leonardo da Vinci increasingly a strategic platform for global transit flows. ”
The announcement of these important awards for the two Roman ports will be celebrated in a ceremony of awards scheduled for the ACI World Airport Experience Summit, scheduled from 31 August to 4 September in Istanbul, Turkey.
– Press Office Photos Rome airports –
(ITALPRESS).
